MailMaven

Privacy Policy

In Short

The Longer Version

SmallCubed respects your right to privacy. We understand the sensitive nature of privacy issues, and the company takes measures to ensure that the confidentiality of our clients and web users is protected. SmallCubed does not distribute, sell, or rent any of the information collected about our website users or clients.

By using the SmallCubed site and products, you indicate your agreement to the collection and use of your information by SmallCubed as outlined in this privacy policy. Please note that this policy is subject to change. Updates reflect changes to our general policy or the addition of new service or products. We, therefore, encourage you to visit this page periodically to review our practices and updates.

Coverage

This policy applies to the collection, use, storage and disclosure of information by SmallCubed. It applies to the mailmaiven.app website and the MailMaven app.

Information Collected

By using any of MailMaven sites, its support pages, or store sites, you will be providing SmallCubed with certain limited anonymous information based on your activities. This information cannot be traced back to you, or matched up to personally identifying information in any way - it is entirely anonymous. It will only be used in aggregate form with the information collected from other site visitors. Should you choose to correspond with, or participate in any of SmallCubed’s services or products, you will be asked to provide personally identifiable information necessary for the interaction. Please see below for more details on the kinds of anonymous and identifiable information SmallCubed collects.

ANONYMOUS: When a user visits SmallCubed, they leave a “trail” of electronic information, which is collected and stored on our servers. This information, often referred to as traffic or click-stream data, is not personally identifiable. It is not possible to combine click-stream data with any identifiable information we may collect from you by other means (see Personally Identifiable Information, below). Instead, click-stream data consists of minimal and specific information about your computer, your browser, and its activities. For example your computer’s IP address, its operating system, the type and version of your browser, the date and time, the length of time spent on each page, search terms, and referral data.

This anonymous information is used to monitor our traffic and servers, as well as to screen for fraudulent behavior or abnormalities. It is also used to compile statistics and perform research by analyzing it in aggregate form, which in turn helps us to improve our services and offerings to both users of our sites and services.

PERSONALLY IDENTIFIABLE INFORMATION: In certain limited circumstances, SmallCubed may gain access to your personally identifiable information. This information is made available to SmallCubed voluntarily, when a user or potential client specifically and knowingly provides it to us, in order to correspond with us or to receive a service they’ve requested.

  1. Correspondence: When a site user or potential client gives comments, questions, information requests, or feedback to SmallCubed by email (either directly or through one of our online forms) and includes an email address and/or contact information, SmallCubed will use this information to respond. The contact information provided, however, is not stored in any database. It is only maintained as a record of past correspondence, either in the responders’ files or sent items in their email software.
  2. Special Offers: When you participate in special offers or purchase any of our products, the collection of contact information is often required for registration. In some instances, these are co-sponsored and so your information will be shared with that particular partner.
  3. Registration/Application for Services: Potential clients who wish to subscribe to or use downloadable software trials or Web-based applications provided by SmallCubed will be requested to provide personally identifiable or financial information to gain access to these programs. The collection of this information is part of regular business practices. It is necessary to complete transactions and properly run and administer these services. Should anyone be uncomfortable providing this information to SmallCubed, they can choose not to participate.

Information collected during the registration or application processes includes, but is not limited to: company name, name, email, physical address, and phone number. Overall, personally identifiable information of SmallCubed clients is used for administrative needs, to maintain account information, and to process billing and payments.

Unsolicited Contact & Communication

SmallCubed will not sell, rent, or disclose any of the contact information we have collected from you to third parties, except as described in this document (see Special Offers, above and Information Sharing, below).

We may occasionally wish to communicate with our customers to provide them with information relevant to the services we offer or the management of their accounts. Communications might include newsletters; notices of new services; offers from SmallCubed or selected partners that could be of interest. We will also provide clients with their initial activation and welcome email, service and system updates, account and balance warnings and confirmation emails.

As part of our service, our Customer Service Department routinely communicates with members by email to respond to questions or issues relating to their account or to offer optimization services. We may also solicit some of our clients from time to time, either online or by email, to participate in client surveys. Participation in these surveys is voluntary. The information collected provides SmallCubed with valuable feedback on our services, which, in turn, helps us improve them.

SmallCubed respects your right to unsubscribe from our company offers and newsletters at any time. To do so, please contact our Customer Service Department (support@smallcubed.com). Please note that this does not include status or confirmation emails related to your account activity.

Cookies

We do not currently use any cookies on our site.

Information Sharing

SmallCubed may share statistical information we gather with business partners, sponsors, and other selected third parties. This sharing of information is done only in an aggregate form for statistical purposes.

Your personally identifiable information, submitted during your registration or application, is shared only with third party companies who provide SmallCubed with administrative services required to conduct business with our clients and provide them with the services they have signed up for. Examples include third-party credit card processing, credit checks, money transfers and auditing and customer support. Under no circumstances do these service partners or SmallCubed disclose any of your personally identifiable information, unless we are obligated to do so by law (due to a court order, subpoena, etc), or to protect SmallCubed, our users, or the general public.

Security

Any data collected and stored on SmallCubed’s servers is considered proprietary and confidential and is not available to the public. We have security measures to help protect against the loss, misuse and alteration of user and customer data under our control. As data security is continually evolving, we cannot guarantee that loss, misuse or alteration of the data will not occur, but will do our utmost to prevent against any such occurrences.

Clients’ personally identifiable information is password protected and restricted to employees that need access to this information to correspond with you, operate the website, or provide a particular service.

If configured to do so by the customer MailMaven app sends encrypted data to our synchronization server.

Children Under 13 Years of Age

In light of the concern over protecting children’s privacy online, SmallCubed does not knowingly request, collect, or share personally identifiable information from users under the age of 13. Our websites, products and services are neither developed for nor directed at, children.

For additional information, or to express your comments or concerns, please contact us at support@smallcubed.com.